Refund policy

 

We hope that you will be delighted with your order. However, if you wish to return it, you have the statutory right of withdrawal, which allows you to cancel your order or subscription within 14 days of receiving the product, without giving any explanation.

To start the return process, please email returns@withmonthlies.com with your order number. Once we have received your request, we will provide the return address and detailed instructions. You will then have 14 days to send the product back.

Please note:

• Returned items must be unopened, undamaged, and with the seal intact. For hygiene reasons, opened or used supplement powder cannot be returned.
• We recommend securely packaging your return and clearly marking the outer packaging with your order number and name, so we can quickly and accurately match it to your order.
• Please arrange the return through a courier of your choice. Kindly note that you are responsible for the return costs from your home to our returns address.

Once we receive and inspect your return, we will process your refund for the product amount to your original payment method within 7-10 business days.

 

90-Day Money-Back Guarantee 

At monthlies, we stand behind our product and want you to feel confident in your purchase. That’s why we offer a no-questions-asked 90-day money-back guarantee.

If you have used our product as directed for 90 consecutive days and are not satisfied with the results, we will refund the full amount of your first three months of orders (or your first quarterly subscription pack of three bottles), provided the following conditions are met:
 
Eligibility Criteria
To qualify for the 90-day money-back guarantee:

• You must have used the product consistently and as directed for a full 90-day period.
• The product must have been purchased through a subscription (either monthly or quarterly) directly from our website.
• Your refund request must be submitted within 14 days after the 90-day usage period ends.
  
  

How to Apply for a Refund
To request a refund, write to us at returns@withmonthlies.com with your order details, including your order number, purchase date, and optionally, the reason why you are dissatisfied with the product.

You will then receive an email with details on the steps you need to follow to receive your refund. Once approved, your refund will be issued to your original payment method within 7–10 business days.

Exclusions

• The 90 -day money-back guarantee applies only to first-time purchases made through our website and can only be exercised once.
• Products purchased through third-party retailers or unauthorised sellers are not eligible.
• Requests that do not meet the above eligibility criteria will not qualify for a refund.
• Special promotions and trial offers are excluded from the money-back guarantee.
  

This policy does not affect your statutory rights. If you have any questions, feel free to reach out to us at hi@withmonthlies.com.

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If more than 15 business days have passed since the return was approved by us, please contact us at returns@withmonthlies.com.